What does the booking engine give the hotel?
A sold room is removed from availability in a single calendar.
Single calendar principle
A sold room is removed from availability in a single calendar.
Guest survey
After the stay, every guest receives the same survey invitation by email.
Monthly report
The monthly report shows direct bookings and the channel they came from on separate lines. The report contains no estimated figures; an item that cannot be measured is shown as 'not measured'.
Data anonymisation
Guest data is anonymised once the retention period set by the hotel has passed.