Frequently asked questions about the booking engine
Faralya does not take payment from the guest; payment is made to the hotel.
What happens at the payment step?
Faralya does not take payment from the guest; payment is made to the hotel. Card details are not stored by Faralya.
How does channel sync work?
A change in availability is passed on to the connected sales channels in turn. Every night the calendar is compared with the availability on the connected channels.
Which languages is the site published in?
We publish the website and booking screen in three languages, including English and German.
How is the notification prepared?
When a booking is confirmed, we prepare a notification text for the hotel.
What appears in the monthly report?
The monthly report shows direct bookings and the channel they came from on separate lines. The report contains no estimated figures; an item that cannot be measured is shown as 'not measured'.